Support Plans
You are using Open Source, and now you need support for it. If you just want to ask the ocasional question, we can do that... if you need someone to look after the entire lot for you - we can do that too! Our Open Source support team is the best in the UK, guaranteed! and we can look after your systems up to twenty-four hours a day, seven days a week, and three hundred and sixty five days a year...
Take a look at the support package that is best for you, get in touch, and one of our friendly and helpful staff will give you a call with a quote that will make you smile.
| Basic | Professional | Enterprise | ||||
| Hours of Coverage | Weekdays 9am to 5.30pm |
Weekdays 7am to 7pm |
Mon-Sun 24x7x365 |
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| Support Channel | Email and Phone | Email and Phone | Email and Phone | |||
| Number of Incidents | Unlimited | Unlimited | Unlimited | |||
| Max. Response Times | ||||||
| Severity 1 | 4 business hours | 4 business hours | 15 minutes | |||
| Severity 2 | 8 business hours | 8 business hours | 1 hour | |||
| Severity 3 | 1 business day | 1 business day | 4 business hours | |||
| Severity 4 | 2 business days | 2 business days | 8 business hours | |||
Benefits
- A proven track record. Sirius has over 12 years' experience of supporting large-scale IT projects based on Open Source
- The right resources. Drawn from all technology practice areas, our support professionals are available up to 24x7 by telephone, email or online
- Deep technical know-how. We bring deep technology consulting skills, proven methodologies and insights that collectively enable us to provide world-class technical support
- Proactive account management. Each clients is allocated an experienced account manager who continuously reviews how your operational and strategic needs are being met
